Terms of Service
Last updated: 7/31/2026
1. Acceptance of Terms
By accessing or using the LuxWash platform, website, or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please refrain from using our services.
2. Services Provided
LuxWash offers premium laundry, dry cleaning, and garment care services. While we handle all items with the utmost care using standard professional processes, we cannot guarantee against color loss, bleeding, or shrinkage of garments.
3. Order and Pricing
- Minimum Order: Specific services may be subject to minimum order values.
- Pricing: Prices for our services are subject to change without prior notice. Any applicable pickup/delivery charges will be clearly displayed before checkout.
- Payment: Payment is due upon delivery or via online payment methods explicitly requested through the platform.
4. Damaged or Lost Items
In the rare event that an item is damaged or lost while in our care, LuxWash's liability shall not exceed ten (10) times the charge for cleaning the specific item, regardless of brand or condition. Claims must be made within 48 hours of delivery.
5. Pickup and Delivery
We strive to maintain our scheduled pickup and delivery times. However, unforeseen circumstances such as traffic, weather, or operational delays may occasionally impact these times. We will notify you of any significant delays.
For safety and security, please ensure that you or an authorized representative are available during the scheduled pickup and delivery windows.
6. Subscriptions and Packages
If you subscribe to one of our premium packages (Silver, Gold, Premium), discounts will be applied automatically based on the terms outlined in the respective package. Subscriptions are non-transferable and may be subject to fair usage policies.
7. Contact Information
For questions regarding these Terms of Service, please contact:
Email: support@luxwash.com
Phone: +91-9663574728